Exchange & Returns Policy*

Our return policy

As long as the item is unworn, unwashed and tags are intact, we offer free exchanges for different item / size and free returns for store credit.

For returns to original form of payment, there is a small processing fee of $12.00.

Exchanges + Returns

Returns & Exchanges

Didn’t get the right size or style? No problem

As long as your item is unworn, unwashed, and has tags attached, we offer:

Return

You have 45 days from delivery to return or exchange any item not marked “Final Sale.”
Items must be returned in brand-new, unworn condition with tags attached.

Condition Requirements

To ensure quality and fairness, all returns must meet the following standards:

Apparel must be free of stains, deodorant marks, makeup, pet hair, or odors
Items should be tried on indoors only
Shoes must be returned:
In the original, undamaged shoebox
With all accessories included (laces, inserts, dust bags, etc.)
Unworn, unwashed, and free of dirt or scuffs
Do not attach shipping labels directly to shoeboxes — they are part of the product
Swimwear and athleisure underwear must have the hygienic liner intact
Please use the clear return bag provided to help protect the product in transit

We reserve the right to refuse or adjust any return that does not meet these standards.

Submit your request through our Return Portal using your order number and the email address on the order.
Each order must be returned separately — our system does not support combining multiple orders into a single return shipment.

Once your return arrives at our facility, please allow up to 15 business days for it to be inspected and processed.
Refunds may take up to 15 business days to be issued after processing, and additional time may be required by your bank or card issuer to post the credit to your account.
Refunds to the original payment method are subject to a $12 processing fee, deducted from the refund total. Store credit and exchanges are always free.
Original shipping charges are non-refundable.
If an order was paid using a gift card and another payment method, the refund will be applied to the gift card first.
You will receive an email confirmation once your return or exchange has been completed.

Items marked "Exchange Only" may be exchanged for a different size or style within the return window (price differences may apply), or returned for store credit.
Items marked "Final Sale" are not eligible for return or exchange.

For International, FPO, or APO customers who ordered from our U.S. store:

Please use your own prepaid shipping label to send the item back to us.
Include a note in the package indicating whether you'd like store credit or a refund.

If your item arrives defective or incorrect, contact us at info@freedomindustriesusa.com within 30 days of delivery and include:

This helps us resolve the issue quickly and fairly.

Earn it. Protect it. Live it